Communicating for Safety

Communicating for Safety involves the accurate and careful exchange of information about a person's care between treating clinicians, members of a multidisciplinary team, and between clinicians and patients, families and carers.

Clinical communications is known to influence quality and safety outcomes throughout the patient journey. It is an integral part of care and effective communication is essential to ensuring safe, high-quality care.

Clinical communications is integrated across other Commission work areas including Open Disclosure, Electronic Discharge SummariesAccreditation, Shared Decision Making and Health Literacy.

Ensuring safe and high quality clinical communication

The portal has guidance, tools and resources to support the core skills for communicating for safety.

Communicating for Safety program areas

  • Clinical handover

    Effective clinical handover, which is structured and standardised, can improve patient safety.

  • Patient-clinician communication

    Patient-clinician communication focuses on communication between patients and clinicians across the patient journey.

  • Patient identification

    Patient identification and the matching of a patient to an intended treatment is performed routinely in all care settings.

Feedback

The Commission values your comments and feedback. If you would like to provide feedback on the portal, please send your comments to comms.forsafety@health.gov.au or phone (02) 9126 3600.